Dear Customers,
We greatly appreciate your loyalty to Zen, so we wanted to reach out to you to update you on the actions we are taking in response to the COVID-19 pandemic. Our highest priorities are to protect the health and welfare of our staff, their families, and our customers while doing everything possible to continue our normal business activities. With those goals in mind, we have implemented a policy that allows our employees who are able to work from home the option to do so for the time being. This includes some of our Sales and Marketing teams. We made this decision based on the guidance of public and private medical experts, who currently recommend “social distancing” to minimise potential exposure to contagious diseases.
Our employees will make full use of the latest computer technology to work remotely; however, since we may have fewer staff members present in the Zen Imports offices, some aspects of our daily business activities—like telephone communication could be more challenging depending on the directions from our government departments.
Zen employees whose jobs do not allow them to work from home, including our warehouse, warranties, and service departments, have modified their work processes to maintain a safe distance from their colleagues while remaining highly productive. All employees are monitoring their own health and the wellness of their families very closely and taking every precaution to avoid introducing any type of illness into the workplace.
We are committed to doing everything in our power to protect our employees and our customers while continuing to provide superior customer service. The steps we have taken, however, could affect some aspects of our business. We apologise for any inconvenience this may cause.
Thank you for your continued passion for Zen Imports products and your patience and understanding during this uncertain time.
Kind Regards,

David Yates - Managing Director