Zen Imports

Warranty

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PLEASE NOTE:

We are currently experiencing significant delays for warranty processing of Leatherman WAVE and WAVE+ tools in Stainless Steel, due to a shortage of parts as a result of Covid19.

We anticipate delays into April 2021, for the repair and replacement of Stainless Steel WAVE tools. Please take this into consideration if your warranty request relates to these products. We will continue to monitor this situation and update where possible.Thank you for your patience and continued support.

For other products, please anticipate a 4-8 day turnaround for repairing or replacing your item (in addition to shipping times). We deliver our items via Australia Post and delivery times are subject to Auspost network & schedules.

We are closely following recommendations from health officials for preventing the spread of Covid19 and appreciate your patience and continued support. For any questions, please call 1800 064 200 and follow the prompts to speak with the Customer Service department, or email us at zen@zenimports.com.au.



To make a warranty claim, please complete these steps:

  1. Complete the ZEN WARRANTY FORM
  2. You'll receive a confirmation once you submit the form. Please print and include this with your returning item. At a minimum, please note your unique Warranty Job Number (you'll receive this once you've submitted the form) on the parcel before you send it to us.
  3. We highly recommend that you register the package with Australia post for tracking, as if we don't receive the item, we won't be able to proceed with your claim.
  4. You'll hear from us when we've processed your claim and return your repaired or replaced product. You'll receive tracking details for this in a separate email.
  5. If there's any issues, please contact us at zen@zenimports.com.au, quoting your Warranty Job No!