The warranty for Leatherman and Ledlenser is handled by Zen Imports Pty Ltd. Under the warranty of Leatherman and Ledlenser, we will repair or replace your item at our discretion. If we choose to replace the item instead of repairing it, your original product will not be sent back to you. If your product has sentimental value and you DO NOT want it to be replaced, please ensure you have marked 'NO' for the item being replaced if it cannot be repaired. Before returning a torch make sure to put in fresh batteries and that they are inserted the way indicated by the + and – symbols. See if this resolves the issue as it will be the first thing we do. All watches and SteriPen returns require a proof of purchase. Please do not send items with batteries unless they are the rechargeable ones provided or are unable to be removed. If item(s) not received within 60 days, your warranty request will be removed from our system.