Zen Imports

First Name:

Last Name:

Phone:

E-mail:

Return Address:

Suburb:

State:

Postcode:

Product Name:

Description of Fault: (if sending back multiple items, please list them all below)

In the majority of cases, your product will be replaced with a new unit by default.
If your product has sentimental value to you, please do not send it in, and instead contact our customer service team.

Please confirm:
Only the product requiring repair will be sent back (along with the associated warranty form or Job number).
No accessories, sheath/pouch or original packaging will be sent and you acknowledge that any accessories or packaging sent in will not be returned. You have read our exceptions and maintenance pages for best practice when self-servicing your tool and acknowledge that our warranty does not cover service/sharpening OR corrosion. Your product is not sentimental to you and acknowledge that if sent in that it may be replaced under warranty discretion. You acknowledge that if your product is no longer in production that it will be replaced with a like model under warranty discretion.

Delivery via Australia Post or Drop off to: Australia Post
Zen Imports Pty Ltd
Warranty Dept
P.O. Box 475
WEST RYDE NSW 1685
Sydney
Fjällräven Sydney
38 York St, Sydney NSW 2000

Melbourne
Fjällräven Melbourne
Shop 241, L2 Melbourne Central
211 La Trobe St, Melbourne VIC 3000

Terms & Conditions:

The warranty for Leatherman and Ledlenser is handled by Zen Imports Pty Ltd. Under the warranty of Leatherman and Ledlenser, we will repair or replace your item at our discretion. If we choose to replace the item instead of repairing it, your original product will not be sent back to you.

Before returning a torch make sure to put in fresh batteries and that they are inserted the way indicated by the + and – symbols. See if this resolves the issue as it will be the first thing we do.

Yes, I do agree.

Note: Once you press the submit button, we will send you an email confirmation to print out and send back with your faulty item

Warranty Form

Jigsaw Technology