Sorry to hear that you have had a problem with one of the products we distribute in Australia. However, as you purchased a leading brand, rest assured that it comes with excellent back office and warranty support.
IF YOU WISH TO MAKE A WARRANTY CLAIM, PLEASE DO THE FOLLOWING STEPS:*
1. FILL IN THE ZEN WARRANTY FORM ONLINE.
2. YOU WILL RECEIVE AN EMAIL WITH A PDF FILE AFTER SUBMITTING THE WARRANTY CLAIM FORM.
3. PLEASE PRINT IT AND INCLUDE WITH YOUR FAULTY ITEM.
4. THEN POST IT BACK TO US AT THIS ADDRESS:
ZEN WARRANTY DEPARTMENT
PO BOX 475, WEST RYDE, NSW, 1685
We suggest you register the package with Australia post for tracking purposes, as we can not be held responsible for items that do not arrive.
If you cannot find your proof of purchase DO NOT WORRY. Just send the product in and we will contact you if there are any problems.
Alternatively, if you're located in the Sydney area the product can be brought in to our street address. Depending on the problem and/or part availability, it is possible for some products to be repaired on the spot:
Unit 8, 7-9 Rhodes St
West Ryde NSW 2114
* Please allow up to 4-5 working days, once we receive it, to get the repaired or replaced product back out to you. Please note that some products may take longer due to Australia Post delivery schedules. For any technical questions, please call 1800 064 200 and follow the prompts to speak with the Warranties department.